Returns

Returns & refunds

How to contact us if something is wrong with your order.

Reporting an arrival issue

If there is a problem with your order when it arrives, email hello@alphatropic.com with your order reference and photographs of the item and its packaging. We review each report individually and will reply by email.

Return and refund policy

Our full return and refund policy is being finalized and will be published on this page. Until then, please contact us before sending anything back.